Qualitative Insights: Interviews, Think-Alouds, Observation
Ask learners to narrate decisions while solving tutorial tasks. Encourage natural pacing and minimal prompting. Capture screen and audio, then map confusion moments to design elements, such as ambiguous wording or missing context that stalls progress.
Qualitative Insights: Interviews, Think-Alouds, Observation
Code transcripts for recurring patterns like terminology overload or unclear affordances. Translate each theme into a specific design experiment. Prioritize changes affecting early bottlenecks where small improvements unlock momentum for many learners.